In modern production, valuable knowledge resides in systems, documents and the minds of employees – often fragmented, isolated and not centrally accessible. With its new chatbot iTAC.CATi, the MES/MOM provider iTAC Software AG is introducing an AI-supported platform at productronica (Hall A3/342) that intelligently unifies this information landscape. iTAC product manuals, customer-specific instructions and live MES data are consolidated into a single, context-aware knowledge base. The result is “Living Knowledge” – a learning, secure and always-available source of information for manufacturing operations.
With CATi (Cognitive Agent for Technology and Innovation), iTAC is addressing key challenges in today’s smart factories. Machines and systems frequently operate in isolation, interfaces are complex to integrate, and relevant data is scattered across various formats and applications. Issues are often detected only after downtime occurs, alarms lack contextualisation, and decisions are made based on incomplete information. At the same time, valuable hands-on expertise is lost because it is not systematically documented and shared.
iTAC.CATi closes these gaps by creating a unified, context-driven knowledge layer that seamlessly connects data, documents and human know-how. Knowledge becomes available where it is needed most – directly on the shopfloor, in real time and without detours. This enables faster root-cause identification, supports more informed decisions and increases process efficiency.
“CATi brings knowledge directly to the shopfloor. Our customers gain a solution that links experience, documentation and live data into an active knowledge network. It is the next step towards self-learning, secure and connected manufacturing,” says Andreas Zerfas, VP Product Management at iTAC Software AG.
Local AI and Edge Computing for Secure Knowledge Delivery
CATi relies on local AI models, knowledge graphs and edge processing to provide information instantly and securely – without cloud connectivity and with full data sovereignty. The platform supports all stakeholders: management gains transparency on processes and KPIs, line supervisors receive data-driven recommendations, and shopfloor employees access clear, multilingual work instructions. An intuitive conversational interface allows users to pose questions in natural language, with CATi returning precise, context-specific responses immediately.
A Holistic Ecosystem for Smart Manufacturing
As an intelligent, AI-driven chatbot, iTAC.CATi enhances the company’s existing portfolio, which includes the modular iTAC.MOM.Suite and the iTAC.MA.Suite. Together, these solutions form a comprehensive foundation for connected, transparent and data-driven production. iTAC pursues a holistic approach aimed at reducing production errors, minimising downtime and accelerating decision-making. By combining machine integration, real-time data analytics, local AI and context-rich knowledge provisioning, the company delivers a powerful ecosystem for smart manufacturing. With CATi, production processes become more transparent, efficient and resilient – and knowledge becomes a productive, secure and contextually available asset.
iTAC will showcase its full portfolio at productronica in Hall A3/342.
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